Privacy Policy

EteriaTech ("we", "our team" or "the Company") respects your privacy and is committed to protecting your personal information. This document, acting as the Data Controller, explains how we collect, use, store, process, and disclose your information when you visit the website https://eteriatech.com or use our web design services.

Please read this policy carefully.

1. Information We Collect

Transparency about the types of data collected is the first step toward legal compliance. To provide web design services, we may receive the following data:

Information Provided by You (Account and Project Information):

• Contact Information: Full name, company name, email address, phone number, and user IDs on messaging platforms (e.g., Telegram/WhatsApp). This data is essential for communication and project management.
• Project Content and Files: Business information, logos, images, texts, marketing strategies, temporary access to hosting/domain dashboards, and any other files you provide to advance the project.

Automatically Collected Information (Technical Data):

• Log Data: IP address, browser type, operating system, pages visited, date and time of visit, and duration of stay on the site.
• Device Information: Device type (mobile, tablet, desktop) and its technical specifications.
• Analytics Data: How you interact with the website (clicks, page scrolling) collected through third-party tools such as Google Analytics 4. Note: These tools may use cookies and similar technologies to collect information.
• Font Data: Our website uses Google Fonts for uniform type display. To serve these fonts, Google may receive your IP address. For details, see Google's privacy policy.

2. How We Use Your Information (Purposes of Processing)

We process your data solely based on specific and transparent legal grounds in accordance with Article 6(1) of the GDPR. These are:

Performance of a Contract (Mandatory):

• To deliver web design services, manage and advance the project, communicate with you, and provide technical support.
• Legal Basis: Necessity for the performance of a contract (Article 6(1)(b) GDPR). Without this information, collaboration is not possible.

Communications and Marketing (Optional):

• Sending customer service emails and informing you about important changes to our services. Currently, we do not send marketing newsletters or promotional offers. If we initiate such activities in the future, we will do so only with your explicit consent, which you may withdraw at any time.
• Legal Basis: Performance of a contract for service communications; consent (Article 6(1)(a) GDPR) for any future marketing.

Analytics and Website Improvement:

• Analyzing website traffic, identifying market trends, measuring campaign effectiveness, and improving the user experience (UX) of our own website.
• Legal Basis: Our legitimate interests (Article 6(1)(f) GDPR), provided that these interests do not override your fundamental rights and freedoms.

Compliance with Legal Obligations (Mandatory):

• Complying with court orders, responding to lawful requests from governmental authorities, or enforcing tax and commercial laws.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as Pixels or Local Storage) for the following purposes:

• Essential Cookies: Required for the proper functioning of the website, user authentication, and security. These cookies do not require consent, but their existence must be transparently disclosed.
• Analytics/Performance Cookies: Used to gather statistical information to improve site performance (e.g., Google Analytics).
• Marketing Cookies: Used to display targeted advertisements or measure the effectiveness of advertising campaigns. (We currently do not run such campaigns; should we do so in the future, we will request your explicit consent before loading these cookies.)

Cookie Management and Consent:

In compliance with the GDPR and the ePrivacy Directive, we obtain your explicit, informed, active, and freely given consent before loading any non-essential cookies. You can:

• Adjust your settings through the Cookie Banner on your first visit.
• Disable or delete existing cookies through your browser settings.

4. Sharing Information with Third Parties

We do not, under any circumstances, sell your personal information. Data sharing occurs only in the following necessary cases and in full compliance with legal requirements:

• Service Providers (Data Processors): We collaborate with reputable third-party companies that help us deliver our services. These companies are bound by Data Processing Agreements (DPAs) to maintain confidentiality and are not permitted to use the data for their own purposes:
  • Web hosting infrastructure (servers located in Frankfurt, Germany).
  • Analytics tools (e.g., Google Analytics).
  • Font delivery services (Google Fonts).
• Legal Obligations: We may disclose information if required by law or to protect our rights, property, or safety, or that of our clients or the public.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information will be transferred to the relevant entity.

5. Your Rights (Your Rights as a Data Subject)

We fully respect your rights regarding your personal information. Under the GDPR and other similar laws, you have the following rights:

1. Right of Access: Obtain a copy of the personal data we hold.
2. Right to Rectification: Request correction of inaccurate data or completion of incomplete information.
3. Right to Erasure ("Right to be Forgotten"): Request deletion of your data under specific conditions (e.g., when the data is no longer necessary for the original purpose).
4. Right to Restriction of Processing: Request a temporary halt to the processing of your data.
5. Right to Data Portability: Receive your information in a structured, commonly used, and machine-readable format and transmit it to another controller.
6. Right to Object: Object to processing based on legitimate interests, including direct marketing.
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

How to Exercise Your Rights: To exercise any of these rights, please contact us via our contact form (link below). We will respond to your request within a maximum of 30 calendar days.

6. Information Security

The security of your data is vitally important to us. We implement industry-standard technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to:

• Encryption: Using the secure SSL/TLS protocol for safe data transmission.
• Access Control: Access to project data is limited only to the involved team members.
• Continuous Assessment: Conducting regular security reviews and system updates.

However, no method of electronic transmission or storage is 100% secure, and absolute security cannot be guaranteed.

7. Children's Privacy

Our services are not designed for children under the age of 16. We do not knowingly collect personal information from this age group. If a parent or legal guardian becomes aware that their child has provided information without consent, please contact us so we can take immediate steps to delete the data.

8. Third-Party Website Links

Our website may contain links to other websites. When you click on these links, you are directed to the third-party website, and we have no control over the content, policies, or practices of such sites. Reviewing the privacy policy of every third-party site is strongly recommended.

9. Data Retention Period

We retain your personal information for as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law. Criteria for determining the retention period include:

• Contract Performance: To provide services (throughout the project and warranty period).
• Legal Obligations: To comply with tax, commercial, and audit regulations.
• Legal Disputes: To resolve potential disputes and enforce agreements.

If you have provided personal information for future marketing purposes (once such activities commence), we will retain it until you withdraw your consent.

10. Changes to This Policy

We may update this policy from time to time. In the event of material changes (such as alterations in the purposes of processing or legal bases), we will transparently notify you by:

• Placing a prominent notice on the website.
• Sending a direct email to registered users.

The "Last Updated" date at the top of this document will be modified accordingly.

11. Contact Information (Data Protection Officer)

For any questions, comments, or requests regarding this policy or to exercise your rights, please contact our Data Protection Officer (DPO):

Contact Form: https://eteriatech.com/contact

Your Right to Lodge a Complaint: If you feel you have not received an adequate response, you have the right to lodge a complaint with the Data Protection Authority in your country or region.

12. Our Legal Basis for Processing (Summary for Transparency)

We process your data solely on the following legal bases:

• Consent: You have clearly and explicitly agreed to the processing for one or more specific purposes (e.g., future newsletters).
• Contract: Processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps (e.g., initiating a web design project).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., keeping financial records).
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests (e.g., website analytics to improve services), except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of personal data.

13. Cookie Policy (Supplementary Technical Clarification)

To enhance transparency, we also provide our Cookie Policy as a separate document. However, in summary here:

• Cookies are small text files stored on your device when you visit a website.
• We use them to recognize returning visitors, save preferences, and analyze user behavior.
• As explained in Section 3, the loading of non-essential cookies is contingent upon your explicit consent.